Print terms

Please read these before you pay. They explain what a 3D-printed part looks like and what we can and can't refund.

What you'll get

• Parts are printed layer by layer, so fine layer lines are visible, especially on curved and sloped surfaces.
• Sizes can vary by about ±0.3 mm (or ±0.5% on large parts). If parts must fit together, say so in the notes and allow clearance in your design.
• Supports leave small marks where they touched the part. Turn the part on the plate to move supports away from faces that matter.
• Colours can differ slightly from what you see on screen.

Your design

• We print the file you upload. We don't check that it fits, works or is strong enough for your use.
• We don't refund or reprint parts that come out as designed but don't suit your purpose.
• You confirm you have the right to print the model you upload.

Prices and payment

• Quotes are worked out automatically from your file and are valid for 14 days.
• If we find the estimate is badly wrong for your part (for example, a broken or hollow mesh), we'll contact you before printing. You can accept a new price or get a full refund.
• PayNow has no fee. Card payments include a processing fee shown before you pay.

Problems and refunds

• If a part arrives broken, or doesn't match the settings you chose, message us within 7 days with photos. We'll reprint it or refund that part.
• You can cancel for a full refund until we start printing.

Collection and delivery

• We'll message you when your order is ready. Please collect within 14 days.
• Delivery is within Singapore only.